For daily code moves, or when code installs require large movements from one environment to another, Confidence enabled our client to capture their processes and create highly complex playbooks.
These processes are not only highly complex and delicate, but our client's legacy mainframe systems mean younger team members often do not know how to operate and maintain them. For example, if a single code input is incorrect, the team once had to unravel many steps. Now, they can trace exactly where errors are that could lead to incurred costs and fees.
A Simple Capture Process Yields Dramatic Results
Start with documentation and clarifying questions
Go deep with supplementary capture as needed to fill in gaps
Provide ample notes and screenshots for crystal clear guidance
Allows time for team discussion and more detailed capture
- Daily tasks and code install procedures locked in Word docs
- Communication spread across multiple Microsoft Teams and email
- No documentation of tasks completed or time required
- No visibility into commonly recurring errors
- 6-month training period