Disasters happen — and companies of all sizes generating and managing mission-critical data need to be prepared to maintain business continuity.
One of our clients currently hosts over 3,000 disaster recovery (DR) events annually, and a lack of regulatory compliance can trigger millions of dollars in penalties and customer attrition each year.
Confidence provided clearly documented workflows for 9 of our client’s unique institutional customers, and this client now sees improved pre-event preparation, streamlined event execution with real-time communication, and instantaneous OCC-compliant reports, resulting in less customer downtime and attrition.
- DR Runbooks are infrequently updated resulting in improper testing procedures
- Runbook maintenance is a strenuous, labor intensive process
- Runbooks lack sufficient detail to complete steps appropriately
- DR coordinators are unable to measure and manage DR events in real time
- Lack of communication between operators and coordinators during event execution leads to overlooked steps
- Difficulty capturing and storing sufficient validation screenshots/artifacts
- Inability to document recovery durations and execution times promptly for key regulatory bodies
- Post-Event Reporting often takes week to compile and submit to regulatory bodies
- Currently unable to associate screenshot evidence with applicable tasks
- Retiring employees and shifting roles led to unrecoverable knowledge gaps on how to properly execute a DR event
- 24/7 secure cloud access to current DR Runbooks
- Runbooks easily updated and maintained for future events
- Step-by-step DR instructions with visual aids by task
- Easily manage multiple DR events and assign tasks directly to operators
- Live event communication
- Required validation artifacts are easily attached as screenshots, PDFS, Excels, etc.
- Automatic reporting outlines recovery durations, DR participants, troubleshooting, and validation artifacts
- Instantly compile OCC/BCIC compliant reports
- Easily associate all validation evidence in screenshots and files with applicable tasks
- Tribal knowledge now captured from operators heads and documented with ease, reducing over-reliance on key performers