Disaster Recovery

Disasters happen — and companies of all sizes generating and managing mission-critical data need to be prepared to maintain business continuity.

One of our clients currently hosts over 3,000 disaster recovery (DR) events annually, and a lack of regulatory compliance can trigger millions of dollars in penalties and customer attrition each year.

Confidence provided clearly documented workflows for 9 of our client’s unique institutional customers, and this client now sees improved pre-event preparation, streamlined event execution with real-time communication, and instantaneous OCC-compliant reports, resulting in less customer downtime and attrition.

WITHOUT CONFIDENCE

Pre-Event Preparation:

• DR Runbooks are infrequently updated resulting in improper testing procedures
• Runbook maintenance is a strenuous, labor intensive process

Disaster Recover Execution:

• Runbooks lack sufficient detail to complete steps appropriately
• DR coordinators are unable to measure and manage DR events in real time
• Lack of communication between operators and coordinators during event execution leads to overlooked steps
• Difficulty capturing and storing sufficient validation screenshots/artifacts

Post-Event Reporting:

• Inability to document recovery durations and execution times promptly for key regulatory bodies
• Post-Event Reporting often takes week to compile and submit to regulatory bodies
• Currently unable to associate screenshot evidence with applicable tasks

Employee Attrition:

• Retiring employees and shifting roles led to unrecoverable knowledge gaps on how to properly execute a DR event

WITH CONFIDENCE

Pre-Event Preparation:

• 24/7 secure cloud access to current DR Runbooks
• Runbooks easily updated and maintained for future events

Disaster Recover Execution:

• Step-by-step DR instructions with visual aids by task
• Easily manage multiple DR events and assign tasks directly to operators
• Live event communication
• Required validation artifacts are easily attached as screenshots, PDFS, Excels, etc.

Post-Event Reporting:

• Automatic reporting outlines recovery durations, DR participants, troubleshooting, and validation artifacts
• Instantly compile OCC/BCIC compliant reports
• Easily associate all validation evidence in screenshots and files with applicable tasks

Employee Attrition:

• Tribal knowledge now captured from operators heads and documented with ease, reducing over-reliance on key performers